Mea Culpa; Learn From My Mistakes

With this post, I am exorcising the ghosts of mistakes past and present frustrations. The future will be perfect; it always is. I’ve been at this for 20 years, as part of the first wave of Web UX professionals in Canada. Statistically, I’ve earned the right to make a lot of mistakes. I know that […]

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Powerlessness

Addiction recovery programs are based on admitting the illusion of control over the addictive behaviour, the harmful things done as a result, and releasing yourself from the need to control. We, as User Experience practitioners, demonstrate a lot of issues with control. We often want to control everything about the product because we feel we […]

Designers are not clients

Very early on in our design education, we have drilled into us that “designers are not users”. We need to understand our users’ needs. We cannot assume that users will share our needs, attitudes or comfort with technology, or that our users will have the same mental model about how a product or process works. Guess what? Designers […]