In-person meetings are my best window into how the client organization works. I am always looking for the risks in the room. I could assume the best, but that hasn’t tended to help in the past. Sometimes paranoia pays. Phone meetings still frustrate me. I don’t know which is worse: sitting at your desk alone trying […]
Category Archives: Meeting Dynamics
How to use meetings as a way to better understand your client.
This one is quick and fun. I heard this from my first boss, and a variant follows from one of my university profs. How to read a table: Find the person who is running the meeting. People more worried about establishing control over the meeting will sit at the head. (My observation: the most powerful people […]
Even the best of us have days when we just want to smack someone we work with. Don’t smack. Smacking is bad. Let off steam. http://theoatmeal.com/comics/design_hell http://Dilbert.com and http://shitclientssay.net/ http://shitclientssay.tumblr.com/ http://shitmyclientsays.tumblr.com Make sure to leave time to laugh at yourself. Shit Interaction Designers Say Take a deep breath, and then move on.
Understanding Clients 