Mea Culpa; Learn From My Mistakes

With this post, I am exorcising the ghosts of mistakes past and present frustrations. The future will be perfect; it always is. I’ve been at this for 20 years, as part of the first wave of Web UX professionals in Canada. Statistically, I’ve earned the right to make a lot of mistakes. I know that […]

Advertisement

Powerlessness

Addiction recovery programs are based on admitting the illusion of control over the addictive behaviour, the harmful things done as a result, and releasing yourself from the need to control. We, as User Experience practitioners, demonstrate a lot of issues with control. We often want to control everything about the product because we feel we […]

More Design Managers Need to Stop Designers from Designing

Just watched Des Traynor from Intercom’s talk on Product Design. This is one of the best summaries of the current state of digital product design I’ve seen, primarily because it is helping my synthesize my thoughts why I am frustrated with the current state of user experience design. Peter Merholz’ post There is No Such […]

Article Review: Leadership Meanders, but a Good Start

It’s exciting to see an article discussing the need for UX leadership, especially as part of a series on UX Management. The article attempts to cover a lot: there are probably 3 or more articles in here. And as much as I adore Jim Collins, some references to other books on leadership would be welcome. […]

Designers are not clients

Very early on in our design education, we have drilled into us that “designers are not users”. We need to understand our users’ needs. We cannot assume that users will share our needs, attitudes or comfort with technology, or that our users will have the same mental model about how a product or process works. Guess what? Designers […]