Mea Culpa; Learn From My Mistakes

With this post, I am exorcising the ghosts of mistakes past and present frustrations. The future will be perfect; it always is. I’ve been at this for 20 years, as part of the first wave of Web UX professionals in Canada. Statistically, I’ve earned the right to make a lot of mistakes. I know that […]

Measuring the Impact of User Experience

Most of us work in an organization where measurable outcomes matter in allocating headcount and operating and capital budgets. Don’t sideline your UX practice as a nice-to-have by not measuring your outcomes. The main challenge, as I see it, is that many UX practitioners don’t know how to quantify the benefits of their work, or don’t […]

Powerlessness

Addiction recovery programs are based on admitting the illusion of control over the addictive behaviour, the harmful things done as a result, and releasing yourself from the need to control. We, as User Experience practitioners, demonstrate a lot of issues with control. We often want to control everything about the product because we feel we […]

More Design Managers Need to Stop Designers from Designing

Just watched Des Traynor from Intercom’s talk on Product Design. This is one of the best summaries of the current state of digital product design I’ve seen, primarily because it is helping my synthesize my thoughts why I am frustrated with the current state of user experience design. Peter Merholz’ post There is No Such […]